Banking Insights

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Blog: Klein aber oho – Pavillons machen den Unterschied!

Neue Bauweisen, Materialien und Designs machen Banking-Pavillons flexible und nachhaltig. Unsere Experten begleiten Sie bei Standortanalyse, Design und Umsetzung zur passenden und erfolgreichen Pavillonslösung für Ihr Institut.

Blog: What is Driving Customer Centricity in Banking?

In addition to changing consumer behavior and the rise of challenger banks, digitization through data is playing a crucial role in the changes that are happening in the banking industry. In this blog we explore three drivers that are contributing to a more dynamic marketplace.

Blog: Getting emotional over banking?  You bet!

Let’s face it, gaining product information and advice, developing a financial plan and completing the transactional tasks required for one’s daily financial wellbeing won’t ever be as emotionally gratifying as other aspects of our daily lives. …or could it be?

Blog: A Holistic Approach to Diversity in Banking

Using a range of voices and research can support bold ideas for programs that engage customers and lead to sustainable success. For banks looking to breathe new life into their company culture, there are some critical steps that can be taken to accelerate the process.

Webinar Replay | Beyond the “Who”: Understanding Why” Consumers Respond in Certain Ways

If your organization is still in the planning stages of major strategic transformation, use this research to make a connection to the client personas you want to address. Translating the findings into an approach that help differentiate you from the competition.

Blog: Self-Service Cash Recycling – An Opportunity with Growing Interest Worldwide

Despite the growing use of digital payments, cash will remain an important payment method; we’re seeing an increase in cash deposits, laying the foundation for a business case for cash recycling.

Blog: Discover the “why” to create moments that matter

Dive into the latest research on the types of consumers using your banking channels. We partnered with NielsenIQ to survey 12,000 people across 11 countries. Find out what they really want in a bank.

Mindshare: CX Journeys Digital vs Physical

We’re bringing back two webinar guests from Forrester Research to share their thoughts on why creating a sustainable and seamless consumer journey is critical for customer retention.

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